Invoices Missing in SAGE / ACCPAC:

1. User should have received an ‘AP Transmission’ file
   
   
2. Ask user for an example invoice # of an invoice they say is missing from their AP
   
   
3. Look up the invoice in PP & check the ‘Status History’ for the ‘AP Sent’ date
   
   
4. Go to ‘Administration’ > ‘AP Import’ & look up the location name from the drop down menu & find its related 4-digit ‘Name’ code
   
   
5. In Gmail, perform a search using the organization’s abbreviation followed by a space & the 4-digit ‘Name’ code & look for the report that was sent on the date that matches the ‘AP Sent’ date of the missing invoice
   
   
6. Confirm they received this email & that the report was attached
   
   
7. If report was missing, offer to resend the ‘AP Transmission’ email & report
   
   
8. If they were able to locate the email w/ the report, inform them that we have sent them the requested information in our report.  The issue is most likely w/ SAGE / ACCPAC not picking up all the data from the report we have provided & they will need to contact SAGE / ACCPAC to resolve the issue