The -73 Cart Error most commonly is due a user not having access to a specific GL Code or a GL Group does not have any or not the correct GL Codes assigned to the Group.

The cart error will show which item numbers are causing the error and say “Items with error” and will also provide organization the error is for, the vendor, and the persons Username that submitted the cart.

The first scenario below covers the issue of the user not having access to a specific GL Code. The second scenario covers a GL Group not having the proper GL Codes assigned to the GL Group.

Scenario 1 (most common issue):

SLRS user dsm4455pc does not have access to Gordon foods (GFS) item #865702.

You will want to log into the organization and find out which GL Group the item is defaulting to.

To find this, go to Vendor Mgmt – Items and enter in the item number and select the correct Vendor or leave it on All Vendors and click the Search button.

If the items does not appear on the Items screen, the item is defaulting to that vendor GL Group.

So if this item did not appear, it would go to the Gordon Foods Default GL Group.

This items does appear, and is defaulted to Supplements – Dietary.

Next, go to Administration – GL Groups and enter in the name of the GL Group (Supplements – Dietary) that the item is defaulting to.

When the GL Group appears, click GL Codes.

The top GL Code on the Selected Side is the default which is the code the user does not have access to.

Now that we know which GL Code the user doesn’t have access to, we can check their user profile by going to Security - Users and enter in their Username.

Click on their username and go to GL Accounts and see which segment of the Code is not moved over to the Selected Side.

This person does not have access to 422000 – Dietary.

Now that we know which code is causing the cart error we will want to check Insightly and look in the GL Notes section to find out if we can give access or if we have to reach out to someone at that organization and ask permission.

For this example, we have to reach out to Mike Creekmur and David Negri and ask them permission if we can give user dsm4455pc to GL Code 422000 – Dietary.

Send a reply to the Cayzu ticket to the user informing them we received a cart error because Gordon Foods item 865702 is coded to Dietary and they do not have access to order Dietary items.

Create a Cayzu ticket and send it to Mike and David informing them we received a cart error for user dsm4455pc (Veronica Brooks) because she is trying to order Dietary items and she does not have access to the Dietary GL Code.

If they say it is ok to give access to GL Code 422000 go to Security – Users and locate user dsm4455pc.

If they don’t give access, let the user know they cannot order that items and will want someone from Dietary order for them or create and new cart and not include item 865702 in the cart.

Go to GL Accounts and move the GL Code Code 422000 – Dietary over to the Selected Side and click Save.

After you have given GL Access to the user, reply to them in the Cayzu ticket informing them they now have GL Access and will want to re-create their shopping and submit it. Once they submit the new cart, it should now come back to Procurement Partners so they can submit their order.

Scenario 2:

CAM user AChauncey is getting a -73 cart error and we verified the user does have access to the specific GL Code the item defaults to.

Now that we know the issue is not with the user’s access, the next thing we want to check what Business Unit that location uses. Per the -73 cart error, the location is 916.

Go to Administration > Locations.

In the Location Search Criteria in the Code field, type in 916 and click Search

When the location appears, click on it to select it. Click the Business Units tab. Make note of the Business Unit name on the Selected side

In the example above, location 916 (Keosauqua Health Care Center) has the Prairie Rose Business Unit selected.

Next go to Administration > GL Groups. Search for the default GL Group that the item defaults to which you will have gotten when you went through Scenario 1. In this case because we are using a different example, the default GL Group that the item defaults to is Direct Supply Default.

Click on the GL Group and click on the GL Codes tab. In this example, the Prairie Rose Business Unit had not been moved over to the selected side.

We moved over the Supplies – Nursing – Prairie Rose Business Unit. We chose that one because it makes the most sense based on the vendor and item.

There are a lot of GL Codes listed under available and if you are not sure which one to move over you can ask for help. Also, because none of the Prairie Rose Business Unit GL Codes had been moved over, you will want to reach out to the Account Manager and ask if they would like to have all of the GL Codes moved over for that Business Unit.