Attached to this knowledge article is a Sysco Vendor Direct guide which has the steps users can follow to order products from Sysco using Vendor Direct. If they call and indicate that their order does not appear in the Procurement Partner system, it is most likely due to their pop up blocker being turned on. 

To verify that it is a pop up blocker issue, you will need to have them perform the following steps:

1. Log into Procurement Partners
2. Select Order -> Vendor Direct
3. Select location (if applicable)
4. Click the Sysco logo which will automatically log them into the eSysco portal
5. On the eSysco portal, click on Orders and locate the order
6. If the Status shows “Pending Approval” then it is most likely a pop up blocker issue

Now that you have verified it is a pop up blocker, you will need to have them close the eSysco portal and log off of Procurement Partners. Walk them through turning off their pop up blocker (there is a knowledge article on turning off pop up blocker if you need it). 

Once their pop up blocker is turned off, have them perform the following steps:

1. Log into Procurement Partners
2. Select Order -> Vendor Direct
3. Select location (if applicable)
4. Click the Sysco logo which will automatically log them into the eSysco portal
5. On the eSysco portal, click on Orders and locate the order
6. Click on the Order Name
7. Click Modify, then click Edit Order
8. Edit the Delivery Date to an appropriate upcoming delivery date
9. Click Submit Order

They can then continue with Step 9 of the Sysco Vendor Direct guide.