You are going to start seeing tickets in Cayzu for Intacct import errors. The subjects will be: “Procurement Partners - IntAcct Upload Failure”
They will be sent from the [customercode]@procurementpartners.com email addresses. Example whhc@procurementpartners.com.
There are some customers who would like to have these emails forwarded to someone within their organization. For these specific customers, please forward the email and then close the ticket. For any other customer, the ticket should be assigned to Implementations; Brian Holmertz specifically.
Here are the customers and where the email should be forwarded:
WHHC -> Forward to mary@westharborhc.com (Mary Herrington)
PHCS -> Forward to WLiss@ParadigmHCS.com (William Liss)
PRST -> Forward to csfinanceap@prestigecare.com
BDRK -> Forward to Orrin@summitcarefs.com
SKLD -> Forward to HKrinsky@Illuminate-hc.com (Hillel Krinsky)
EHM - > Forward to dpalmer@embassyhealthcare.net
ASL - > Forward to sstetson@aventinehc.com (Sarah Stetson)
If you receive a 'IntAcct Upload' failure from host@procurementpartners.com, assign the ticket to Implementations.
NOTE: If you receieve a 'IntAcct Upload' failure from AHSL@procurementpartners.com and the error type is 'Nexus' those tickets can be closed. You do NOT need to escalate those to anyone. See example below.
|
Rate this Topic:
|
|||
|
